Shipping policy

Absolutely, Si‑Anna — here’s a polished, professional Shipping Terms & Service Page you can drop straight into your website. It’s written for small handmade/3D‑printed businesses, covers your 1–3 business‑day shipping window, and keeps things clear and customer‑friendly.


📦 Shipping Terms & Service

Processing Time

Most orders ship within 1–3 business days after purchase. Because many of our items are made to order, processing time may vary slightly depending on whether the item needs to be 3D printed before shipment.

  • Ready‑to‑ship items: Usually ship within 1 business day

  • Made‑to‑order / 3D‑printed items: Typically ship within 2–3 business days

If an unexpected delay occurs (such as a large order volume or printer maintenance), you will be notified promptly.


Shipping Methods

All orders are shipped via USPS, UPS, or FedEx, depending on the most reliable and cost‑effective option for your location. Tracking information will be provided as soon as your order is shipped.

Delivery times vary by carrier and destination, but most U.S. orders arrive within 3–7 business days after shipment.


Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight

  • Destination

  • Selected shipping method

We do not add hidden fees or surcharges.


Order Accuracy & Address Information

Please double‑check your shipping address before submitting your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

If you need to update your address, contact us within 12 hours of placing your order.


Lost, Delayed, or Damaged Packages

Once a package is handed to the carrier, delivery speed and handling are outside our control. However, we will always help you file a claim or locate a missing package.

If your order arrives damaged:

  • Contact us within 48 hours

  • Include photos of the item and packaging We will work with you to find a solution.


International Shipping

At this time, we do not require VAT numbers and do not collect VAT. International buyers are responsible for any customs fees, import taxes, or handling charges required by their country.


Cancellations & Changes

Orders may be canceled or modified within 12 hours of purchase. After printing begins, cancellations may not be possible.


Questions or Support

If you have any questions about shipping, delivery, or order status, feel free to reach out anytime. We’re here to help and want your experience to be smooth from start to finish.